JeevanSathi Ambulance

JeevanSathi Ambulance ("we", "our", "us") operates a digital platform that connects ambulance service providers with hospitals, organizations, and other businesses requiring ambulance services. We are committed to protecting the privacy and security of our users' personal and business information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the JeevanSathi Ambulance mobile application, website, and related services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you register or use our services, we may collect:

• Full Name
• Phone Number
• Email Address
• Business Name
• Business Address
• Government ID (if required for verification)
• Profile details of ambulance operators or hospitals

1.2 Business Information

Since JeevanSathi Ambulance operates as a B2B marketplace, we may collect:

• Ambulance provider details
• Hospital or organization details
• Business registration information
• Service pricing information
• Ambulance type and availability

1.3 Location Information

To enable ambulance services and route optimization, we may collect:

• Real-time GPS location of ambulances
• Device location when booking or managing services

1.4 Device and Usage Information

We may automatically collect:

• Device model and operating system
• IP address
• App usage logs
• Crash reports and diagnostics
• Browser type and version

1.5 Transaction Information

When services are booked or completed:

• Booking details
• Service history
• Payment details (if applicable)

2. How We Use Your Information

We use collected information to:

• Provide and manage ambulance marketplace services
• Connect ambulance providers with hospitals and organizations
• Enable booking, tracking, and dispatch of ambulances
• Verify users and service providers
• Improve platform functionality and performance
• Provide customer support
• Prevent fraud, misuse, and unauthorized activities
• Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We may share information in the following situations:

3.1 With Service Providers

Information may be shared with ambulance providers, hospitals, or businesses to facilitate bookings and service delivery.

3.2 With Technology Partners

We may share information with trusted vendors who assist in:

• Hosting services
• Payment processing
• Data analytics
• Customer support

3.3 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations
• Respond to legal requests or court orders
• Protect the rights, safety, and security of our platform and users

4. Data Security

We implement appropriate technical and organizational security measures to protect user information, including:

• Secure servers and encryption
• Access control systems
• Monitoring for unauthorized access

However, no digital platform can guarantee absolute security.

5. Data Retention

We retain personal and business information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

6. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of their data
• Withdraw consent for certain data processing activities

Requests can be made through our contact information below.

7. Third-Party Services

Our platform may contain links to third-party services such as payment gateways or external service providers. We are not responsible for the privacy practices of those third parties.

8. Children's Privacy

JeevanSathi Ambulance services are intended for business use and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

Users are encouraged to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

JeevanSathi Ambulance

Email: [email protected]